Frequently Asked Questions

Do you accept credit cards? Yes. American Express, Discover, Mastercard, Visa.
Why do you ask for my e-mail address? E-mail is an efficient way for us to communicate with you. We don't like to get spammed either, so we do not sell or share your e-mail address.
Do you have a printed catalog? No, we do not. Our inventory is constantly changing. We add new items and remove discontinued items every day, so we do not print catalogs.
Do you offer free shipping? Yes, on most orders to the continental United States with a pre-tax total of $100.00 or more. Orders being shipped to Alaska, Hawaii, or Puerto Rico will incur shipping charges. Orders for heavy or oversized items that have to be shipped by motor freight do not qualify for free shipping.
Do I have to pay sales tax? We do not charge sales tax on orders unless we are required by the state to do so. Generally, if we are shipping to an address in Texas, we will add sales tax. If we are shipping to an address outside of Texas, unless the state requires us to collect sales tax, we do not apply sales tax.
Do you offer any warranty? Yes. We will, at our sole discretion, repair or replace your item if it has defects in materials or workmanship and you report those to us within 30 days of the delivery date. Further, most items also have a one year (from date of original purchase) manufacturer's warranty which may also apply. Neither our warranty nor the manufacturer's warranty covers repair or replacement of items that are damaged after the delivery date whether caused by any act or neglect. Please see our Policies page for terms and conditions of our warranty policy.
Can I get my order quickly? Usually, yes. Expedited delivery may be available for some items, though additional costs will apply. Please call us at 210-479-7100 for more information.
What is your returns policy? Generally, you may return most items within 30 days if you follow our returns policies. Please see our Policies page for important terms and conditions regarding returns.
Can I change or cancel my order before it ships? Yes, but your refund amount may be reduced by any applicable shipping and handling charges and restock fees if we are not able to intercept your order before it ships. Please see our Policies page for specific terms and conditions.
Can I change or cancel my order after it ships? Yes, but your refund amount will be reduced by any applicable shipping and handling charges and restock fees. Please see our Policies page for specific terms and conditions.
If I don't like an item, can I return it? In most cases, yes, but subject to certain limitations. Please see our Policies page for specific terms and conditions.
Who pays for shipping if I return an item? If there is nothing wrong with the item, you do. If the item is defective or damaged, we will replace it at no additional cost to you. Please see our Policies page for specific terms and conditions.
I returned an item you shipped me on a "free shipping" order. Why did you deduct a drop ship charge and the shipping cost (for shipping the item to me) from my refund amount? We offer “free shipping” for orders on which you keep all the items on the order. If you choose to return any items, you must pay our costs to ship the items to you. We can keep our prices lower by recovering costs from those that actually incur them rather than spreading the costs across all our customers.
How long will it take to get my refund? If you have complied with the returns policies, we generally credit your account with the refund amount within two business days of when we receive the returnable items.
Do you ship to post office box addresses? Not unless the order can ship by United States Postal Service. For all other items, you must have a physical address for delivery.
Do you ship to international destinations? Not directly. We will be glad to ship to a freight forwarding company of your choice in the United States, but you will have to arrange for further shipment to your destination.
My lamp shades are wrapped in plastic. Can I still send them back if I unwrap them? Maybe. We ask you to not unwrap the shades unless you are sure you want to keep them. The plastic wrap helps protect the shades from dust, dirt, pet fur, smoke, overspray, and other contaminants that may be present in some homes. If you unwrap the shades, they may become non-returnable items. Please see our Policies page for specific terms and conditions.
I want to return an item and I have an RMA. What do I do now? Please repack the item in its original packaging and put all the parts, bulbs, tools, accessories, manuals, etc. back in the box. If the original packaging was destroyed or is not reusable, please package the item securely so that it is not damaged in return transit. You are responsible for any damage that occurs in transit back to us if the item was not properly packaged. If you wish, you may personally return the item to our store. Otherwise, please ship the item back to us using a carrier that offers insurance and package tracking such as UPS or FedEx.

210-479-7100

14602 Huebner Road, Suite 110, San Antonio, Texas 78230